Refund & Return Policy

General Policy

At DermanovaPeptides, customer satisfaction and operational integrity are important to us. Due to the nature of research materials and handling requirements, all sales are considered final unless otherwise stated within this policy.

Customers are encouraged to carefully review product details, quantities, shipping information, and applicable terms before completing a purchase.

Eligibility for Returns

Returns may only be considered under limited circumstances, including:

Incorrect items received
Damaged items upon delivery
Missing items from an order
Verified shipping or fulfillment errors

To be eligible for review, customers must contact DermanovaPeptides within a reasonable timeframe after delivery and provide sufficient information regarding the issue.

Products must remain unopened, unused, and in their original packaging where applicable. DermanovaPeptides reserves the right to deny return requests that do not meet internal review standards or product handling requirements.

Non-Returnable Items

For operational, safety, and handling reasons, the following items are generally non-returnable:

Opened products
Used products
Products with damaged or altered packaging
Clearance or promotional items
Orders delayed due to customs or carrier issues
International orders affected by local import restrictions
Orders involving customer address errors

DermanovaPeptides reserves the right to determine return eligibility at its sole discretion.

Refund Review Process

Approved refund requests are reviewed on a case-by-case basis. Refund eligibility may depend on:

Order verification
Product condition
Shipment tracking confirmation
Supporting documentation
Internal compliance review

If approved, refunds may be issued to the original payment method used during checkout. Processing times may vary depending on financial institutions, payment providers, and operational review procedures.

Shipping fees, carrier charges, processing fees, customs fees, taxes, or related expenses may be non-refundable unless otherwise determined by DermanovaPeptides.

Damaged or Incorrect Orders

Customers receiving damaged, defective, or incorrect items should contact DermanovaPeptides promptly after delivery. Where applicable, customers may be asked to provide:

Order number
Photographs of packaging and products
Description of the issue
Shipping label information

Failure to provide sufficient verification information may delay or prevent claim review.

Lost Shipments

If a shipment appears lost in transit, customers should first contact the shipping carrier using the tracking information provided. DermanovaPeptides may assist with shipment investigations where appropriate; however, delivery outcomes remain subject to carrier operations and external transit conditions.

Refunds or replacements for lost shipments are not guaranteed and are evaluated individually based on carrier status, delivery confirmation, and internal review findings.

Chargebacks & Payment Disputes

Customers are encouraged to contact DermanovaPeptides directly before initiating payment disputes or chargebacks. Filing fraudulent or abusive chargebacks may result in account restrictions, refusal of future service, or additional review procedures.

DermanovaPeptides reserves the right to provide transaction records, shipment documentation, communication history, and related evidence to financial institutions during dispute investigations.

Policy Modifications

DermanovaPeptides reserves the right to modify, update, or revise this Refund & Return Policy at any time without prior notice. Continued use of the website or services constitutes acceptance of any revised policy terms.